Session Details

Service Factories: Building Your Services Practice at a Reliable, Repeatable, and Scalable Level

  • Steve Lewis, Service Leadership, Inc.,
  • Stephan Tallent, Fortinet
  • Date:Wednesday, February 28
  • Time:1:30 PM - 2:45 PM
  • Session Type:Breakout

Steve Lewis, a leading expert from Service Leadership, and Fortinet’s Stephan Tallent, will cover how (and why) top solution providers need to pay close attention to how new solutions and services are planned for, both financially and from the point of view of implementing high-quality, scalable sales support and solution/service delivery. Specifically, they will cover the opportunities using Fortinet’s products and services portfolio to build a successful and profitable services practice. The session will also present the point of view of a current Fortinet partner who has been driving their services practice with this approach. They will offer insights into the successes and pitfalls of launching a services-centric practice.

This executive-level course is designed for those partners who have a title of director or above and who attended at least two of our Day One “Best-in-Class” sessions, or have a working knowledge of service-centric businesses.